Merchant DoorDash Drive Terms

BEFORE YOU USE DOORDASH DRIVE OPERATED BY DOORDASH PLEASE READ THESE TERMS CAREFULLY.

DoorDash Drive Order Refunds

Merchant acknowledges and agrees that DoorDash shall be responsible only for facilitating the delivery of Merchant Product(s) to Customers. Merchant shall be solely responsible for any customer complaints regarding Merchant Product(s), including without limitation, complaints regarding the nature, quality, content, number, or packaging of Merchant Product(s). Merchant agrees not to refer any Customer complaints directly to DoorDash. Any complaints regarding the timeliness or quality of a Dasher's delivery service shall be reported by Merchant to DoorDash. If the completion of a Drive Order is more than 45 minutes late and due to fault of DoorDash, DoorDash will reimburse Merchant for all or a portion of the delivery cost of the applicable Drive Order. If Merchant elects to refund a Customer for any reason, such election shall not obligate DoorDash to provide a corresponding reimbursement to Merchant. In the event that a Merchant Product has been visibly damaged with proof from Customer, DoorDash may reimburse Merchant for all or a portion of the order subtotal. For the purposes of this agreement, "Merchant Product" is the actual food or beverage item, not the packaging that contains the Merchant Product. In no event shall DoorDash be obligated to issue any refunds directly to Customers.

Contacting DoorDash Drive support

LIVE order issues

• Customer wants to cancel delivery or change delivery address
• Driver took wrong order or forgot items
• Driver 15+ minutes late
• Customer never received order

DoorDash support 1800 958 316 (response time < 4 mins)

You will need to provide:

• Your store name
• DoorDash ID for the order

Other issues

• Requesting reimbursement and refunds for wastage or remade orders following delivery service issues
• Driver interaction feedback, including requests to prefer or blacklist particular drivers based on the service they provide

DoorDash Drive support drive-support@doordash.com.au (response time <48hrs)

You will need to provide:

• Your store name
• DoorDash ID for the order